Thank you for choosing Proluxe Wellness and Studio Pvt Ltd for your wellness needs. We are committed to providing you with the highest quality products and ensuring a seamless experience. Please take a moment to review our Shipping & Delivery Policy to understand how we process and deliver your orders.
- ORDER PROCESSING TIME:
All orders made on our website, including those for the services of healthcare, wellness, spiritual care, and the treatment of human beings, undergo processing within 6-7 business days, excluding weekends and holidays. Although processing times may be slightly extended during peak seasons or promotional periods, we make every effort to dispatch your order promptly.
- SHIPPING METHODS:
Choose from various shipping options during the checkout process, including standard, expedited, and international shipping, catering to your preferences and needs.
- SHIPPING COSTS:
Shipping costs are determined by your order’s weight and destination. The total shipping cost is presented during checkout before completing your purchase. Periodic free shipping promotions, if applicable, will be clearly communicated on our website.
- ESTIMATED DELIVERY TIME:
Delivery times vary based on the chosen shipping method and destination. Typically, standard shipping takes around 7 working days, while expedited shipping may deliver within 5 working days. International orders might take longer due to customs processing. For healthcare consultations, wellness programs, spiritual care sessions, and specialized treatments for human well-being, we acknowledge and prioritize the importance of timely delivery. Our commitment is to meet or exceed your expectations in this regard.
- ORDER TRACKING:
Upon shipment, you’ll receive a confirmation email containing a tracking number. Monitor your package’s status and location via our website or the courier’s tracking portal.
- SERVICE UPDATE:
For services, you’ll receive timely updates regarding appointment scheduling, reminders, and any relevant information via email or our platform.
- INTERNATIONAL SHIPPING:
For international orders, be aware of potential customs fees, taxes, and duties, which are the recipient’s responsibility. These charges are not included in the product or shipping costs. Customs policies differ by country, so consult your local customs office for details.
- DELIVERY ISSUES:
If you encounter any issues with the delivery of your order, please contact our customer support team contact@proluxeglamowell.com within 2 calendar days of receiving your order. We will work diligently to resolve the issue and ensure your satisfaction.
- SERVICE ADJUSTMENTS:
Our commitment is to promptly resolve any issues, ensuring your complete satisfaction with our healthcare consultations, wellness programs, spiritual care sessions, and treatments for human well-being.
- ADDRESS ACCURACY:
Ensure your shipping address is accurate and complete. Proluxe Wellness and Studio Pvt Ltd isn’t responsible for orders shipped to incorrectly provided addresses. If an error is noticed, contact us immediately for corrections.
- HOLIDAY SHIPPING:
Expect potential delays in processing and shipping during peak holiday seasons. To ensure timely delivery, we recommend placing orders well in advance. We strongly recommend scheduling services well in advance. Your understanding and preparation are highly valued.
- CONTACT INFORMATION:
If you have any questions or concerns regarding our Shipping & Delivery Policy, please contact us at customer@proluxeglamowell.com Our customer support team is here to assist you.
Thank you for choosing PROLUXE Wellness & Productions. We appreciate your business and look forward to serving your wellness needs.
Proluxe Wellness and Studio Pvt Ltd
4th Floor, Orbisoul,
46 Downtown, Pashan-Sus Link Road,
Baner, Pune 45