Thank you for choosing Proluxe Wellness and Studio Pvt Ltd. We strive to provide our customers with a seamless and satisfying experience. Please read our cancellation and refund policy carefully before making any purchases on our website.
- PRODUCTS AND SERVICES:
Proluxe Wellness and Studio Pvt Ltd is dedicated to offering a range of high-quality products and services aimed at enhancing healthcare, promoting wellness, providing spiritual care, and facilitating the treatment of human beings. Our commitment to your well-being encompasses various areas, and we take pride in delivering services that cater to your holistic health needs.
- CANCELLATION POLICY:
- Subscription Services: If you’ve subscribed to any of our services, you have the flexibility to cancel your subscription at any time. To initiate the cancellation process, please reach out to our customer support team and follow the provided instructions. Your cancellation will become effective at the conclusion of your ongoing billing cycle, and no charges will apply for subsequent billing periods.
- Event Registrations: For events organized by Proluxe Wellness and Studio Pvt Ltd, cancellation terms may vary based on the event’s nature. Please consult the specific terms and conditions of the event for detailed cancellation information. Typically, cancellations made before a specified deadline may qualify for a full or partial refund. However, cancellations after the deadline may not be eligible for a refund.
- PAYMENT GATEWAY:
Our secure online transactions are facilitated through the Payment gateway, ensuring the confidentiality and integrity of your payment details. This trusted platform employs industry-standard security measures, providing you with confidence when booking our services on our website. The payment gateway is a third party organisation and PROLUXE does not take any responsibility for any service deficiencies by the payment gateway service provider.
- REFUND PROCESSING:
Terms of return and refund:
- Before accepting delivery of any Product, the User shall reasonably ensure that the Product’s packaging is not damaged or tampered
- If the User is dissatisfied with the purchased Product received from company, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by company after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms.
- The User shall initiate such requests for a return not later than 48 (forty-eight) hours from the date on which the User received the delivery of the Product. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the money paid by him/her/it towards the purchase of the Product.
- The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, un-tampered, with price tags intact, all packaging material undamaged and unused. Any signs of physical or incidental damages to the product or product packaging will be chargeable and shall be deducted before the refund can be processed. Company reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
- For eligible cancellations, including those related to our healthcare, wellness, spiritual care, and treatment of human beings services, refunds will be processed using the same Payment gateway used for the original transaction. Upon initiation, you’ll receive a notification from Payment confirming the refund amount and the expected timeline for funds to be credited back to your account.
SERVICE APPOINTMENT:
If you’ve scheduled a service appointment with us, cancellations can be made with [number] hours/days advance notice. Cancellations made within the specified notice period shall be subject to a cancellation fee. Please confirm the said timeline beforehand at the time of cancellation.
- REQUESTING A CANCELLATION OR REFUND:
Cancellations and refunds are discretion of Proluxe in relation to Services provided under Proluxe. In relation to products shipped/sold by Proluxe, to initiate a cancellation or refund, please contact our customer support team via email at contact@proluxeglamowell.com or through our website’s contact form. Include your name, contact information, order or subscription details, and a brief explanation for the request. Our team will review and respond within 5 business days.
- MODIFICATIONS TO THE POLICY:
Proluxe Wellness and Studio Pvt Ltd retains the right to modify, amend, or update this cancellation and refund policy without prior notice. Any changes will be effective immediately upon posting on our website.
- ACKNOWLEDGMENT AND AGREEMENT:
By utilizing our services or making a purchase, you acknowledge and agree to comply with the terms outlined in this cancellation and refund policy. Your trust in Proluxe Wellness and Studio Pvt Ltd is valued.
For any inquiries or concerns about this policy, please reach out to us at contact@proluxeglamowell.com.
We appreciate your choice in Proluxe Wellness and Studio Pvt Ltd, and thank you for your trust in our services.